Shipping in the Netherlands:

Orders placed from Monday to Friday before 15:00 will be shipped the same day. Orders placed on Friday after 15:00 will be shipped on Monday, with delivery on Tuesday. We offer free shipping within the Netherlands for orders over €100.

International Shipping:

We ship packages via DPD and DHL. Delivery time to Belgium, Germany, France, Switzerland, Austria, and Luxembourg is 1-2 business days. Shipping outside the EU and delivery times depend on the carrier, who will provide an estimated delivery time after customs clearance. Please note that Diana Beauty & Creative is not responsible for any customs duties and other fees customers may incur for deliveries outside the European Union. We do not ship to the UK and Poland. Additional taxes and customs fees may apply for international orders.

Delivery Options and Policy:

If you are not home at the time of delivery, the courier will leave a message allowing you to reschedule a new delivery date. If delivery is not possible, the package will be delivered to the nearest DPD or DHL pickup point.

Tracking Your Package:

Once shipped, you will receive a tracking code from us and the courier service. Registered customers can find the tracking code in their account on the site.

Lost/Stolen Packages:

We are not responsible for lost or stolen packages after shipping and providing the tracking code. In case of package loss, we will initiate an investigation with DPD. In such cases, the package insurance applies.

Checking Your Package:

Check the package in the presence of the courier. The security tape should not be broken, and the package should not be damaged. If the security tape is broken or the package is damaged, create a damage report with the courier (each courier has such procedures). The case will then be passed on to the carrier. If you accept the package with broken security tape or damaged packaging, you confirm that the products have arrived complete and undamaged – you will not be able to request a refund if products are missing or damaged.

Returns:

You have the right to withdraw from the agreement within 14 days without giving any reason. Products must be unopened, unused, and in a state suitable for resale.

Return Process:

Include the invoice or other shipping information with the return. The direct costs of returning the goods are your responsibility. You are responsible only for the diminished value of the goods resulting from handling them beyond what is necessary to establish the nature, characteristics, and functioning of the goods, as you would in a physical store.

EU Directive 22.11.2011 (EN L 304/84):

If you withdraw from the contract, you will receive a refund of all payments made up to that point, including shipping costs, within 7 days from the day we are informed of your decision to withdraw, provided the goods arrive at our warehouse in good condition. If you refuse the order or do not pick it up from the pickup point and wish to cancel the entire order, we will charge a return fee of €6.50. We will deduct the return fee from the refund of the order amount. The refund will be made using the same payment method you used in the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such a refund. We may withhold the refund until we have received the goods and verified that they have not been used.

Return Address:

Mendelssohnstraat 68,
5144GH Waalwijk,
Netherlands

Warranty on Devices:

We offer a 1-year warranty on electrical devices, including the NanoStraightener and Ultrasonic Infrared Hair Straightener. The warranty does not cover damage resulting from accidental actions or improper use. The warranty will be void if repairs are carried out by third parties.

Contact and Support:

For questions or support, we are available via WhatsApp (+31682574808, response time 12h) and email (info@dianacosmetics.nl, response time 2h).